Order & Delivery
Wrong item
We apologize if there has been an error with your order and you have received an incorrect item. Please report any instances of wrong items to our customer service team at contact.eu@theuntamed.com within 24 hours of receiving the package with the ...
Missing item
We apologize if you are missing an item from your order, please report any missing items to our customer services team at contact.eu@theuntamed.com within 24 hours from receiving the package. Please specify the name and number of the missing item(s) ...
Damaged item
We endeavor to package items as securely as possible. Please report any damages within 24 hours from receiving the package to our customer service at contact.eu@theuntamed.com. Please specify the item(s) affected and the damage that has occurred. ...
Where is my order?
Once your order has been packaged and picked up from our warehouse you will receive a dispatch email with your tracking code to help you monitor the status of your order.
How can I cancel my order?
We aim to process and pack your order as soon as possible to get it to you. After an order has been placed, there is a very limited amount of time when we may be able to cancel your order, but this is not guaranteed. If your order has been picked and ...
How can I change my order?
We aim to process and pack your order as soon as possible to get it to you. There is a very limited amount of time after an order has been placed when we may be able to cancel your order but this is not guaranteed. If your order has been picked and ...